FAQ

1. How long does it take to ship my order?
Orders are processed and shipped within 1-3 business days after purchase.

2. How long is the delivery time?
Standard shipping usually takes 5-7 business days within the mainland United States.

3. Do you accept returns or exchanges?
Yes. We offer a 30-day free return and exchange policy with no restocking fees. If the item has quality issues, we cover the return shipping; if returned for personal reasons, the customer covers the shipping cost.

4. How can I request a refund?
Please contact us via email: service@lilyazhu.store or phone: +1 (408) 295-1043. A dedicated return address will be provided after approval. Do not return items to the original shipping address.

5. Do you offer free shipping?
Yes, we provide free shipping on orders over $60.

6. Are the product photos the same as the actual product?
Yes, all product photos are taken from real items. Slight color differences may occur due to screen display, but this does not affect product quality or use.

7. Do you use eco-friendly packaging?
Yes, we strive to use recyclable and eco-friendly packaging materials, minimizing single-use plastics and promoting sustainable consumption.