Return & Refund Policy

Thank you for shopping with Lilyazhu. We are committed to providing high-quality products and services. Please review our return and refund policy below:

1. Return Period

   • You may request a return or exchange within 30 days of receiving your order.

   • Requests made after 30 days will not be accepted.

2. Eligibility for Returns

   • Items must be unused, unwashed, in their original condition, and with original packaging.

   • We will cover returns for defective, damaged, or incorrect items.

   • If the return is due to personal reasons (e.g., dislike, wrong size), the customer is responsible for return shipping costs.

3. Return Process

   • Please contact us via email: service@lilyazhu.store or phone: +1 (408) 295-1043 to submit your return request.

   • Once approved, we will provide the return shipping address by email. Do not send items back to the original shipping address.

4. Refund Timeline

   • Refunds will be processed within 5-7 business days after we receive and inspect the returned items.

   • The refund will be issued to your original payment method.

5. Fees

   • We do not charge any return or refund fees.

   • If the return is due to product defects, shipping costs will be covered by us. For personal reason returns, shipping costs are borne by the customer.