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Shipping Policy
1. Order Processing Time
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Orders are processed and shipped within 1-3 business days (excluding weekends and U.S. public holidays).
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Orders may be delayed in cases such as low stock, payment issues, or address verification failures. We will contact you via email if additional information is required.
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During peak shopping seasons (e.g., Black Friday, Christmas), processing times may be longer due to high order volumes.
2. Shipping Coverage
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We currently ship to the 48 contiguous states of the United States.
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We do not ship to:
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U.S. territories (Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, etc.).
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APO/FPO/DPO military addresses.
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If your shipping address is outside our delivery area, you will be notified during checkout.
3. Delivery Time
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All orders are shipped with free standard shipping.
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Estimated delivery time is 5-7 business days, depending on the carrier and destination.
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Deliveries to remote areas may take an additional 2-3 business days.
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Please note that delivery times may be extended due to severe weather, holidays, or carrier delays.
4. Shipping Rates
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Free shipping for all orders, with no minimum purchase required.
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We do not currently offer expedited or paid premium shipping options.
5. Customs & Duties
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All orders are shipped domestically within the United States. No customs duties or import taxes are expected.
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In rare cases where additional costs arise, the customer will be responsible for covering such fees.
6. Order Tracking
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Once shipped, you will receive a confirmation email with a tracking number.
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You may track your package on the carrier’s official website or through the “My Orders” section of our website.
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If your tracking information does not update for an extended period, please contact our support team.
7. Address & Delivery Information
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Please ensure that your shipping address, zip code, phone number, and email are entered correctly.
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Incorrect or incomplete information may result in delayed delivery or return to sender.
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We do not deliver to P.O. Boxes.
8. Delivery Delays & Lost Packages
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If your order does not arrive within the estimated timeframe, please first check with the carrier using the tracking number provided.
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If unresolved, contact our customer service team, and we will assist you in resolving the issue.
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In cases of lost or damaged shipments caused by the carrier, we will either issue a refund or arrange a replacement.
9. Contact Us
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Email: service@lilyazhu.store
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Phone: +1 (408) 295-1043